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Thor Projects LLC - Welcome : Blog - Robert Bogue [MVP]
Thursday, March 29, 2012
It's been years since I started focusing all my effort on SharePoint. Before that I was working on large scale development projects – and writing a lot about how to build quality software. I had gathered up my articles, organized them, edited them, and turned them into a small book I called Constructing Quality Software. I stumbled across it the other day and since some of the articles are no longer available in any other form I decided to publish it to Amazon's Kindle. One of the key things that the book does is that it breaks down the roles in software development and what they should do. If you're looking for classic software development information and approaches, I'd encourage you to take a look. The book is priced at $4.99.
Categories:
Professional
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Friday, March 23, 2012
In the last article we worked on some core information architecture concepts and how they can and should be applied to your learning catalog. In this article we're going to focus on specific techniques which are useful for organizing your catalog in a way that users will understand.
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Categories:
Articles, Professional
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Friday, March 23, 2012
Working on the new DVDs (Psychology of SharePoint Adoption and Engagement, Nine Keys to SharePoint Success) and the SharePoint Tutor (SharePoint Shepherd's Guide Corporate Edition) I've gotten quite curious about how demand is created and how some products sell well while others don't. I've gotten a healthy appreciation for the value of marketing – if a consumer doesn't know you exist they can't buy you. However, I knew that something else was missing. The book Demand describes a set of keys that Adrian Slywotzky believes create products that will have great demand – from NetFlix to Amazon.com and beyond.
Slywotzky believes there are six things all demand creators do:
- Make it Magnetic – Create an emotional connection to the product or service. Create a product that has some special, unique value.
- Fix the Hassle Map – Life is filled with hassles. The more hassles that your product solves and the fewer that it creates the lower the friction between people and buying your product. The less friction the more purchasing.
- Build a Complete Backstory –It's not enough to have a product that's not supported by the right back end systems. Consider the iPod. What's the real value? The ability to manage and acquire music – and that's the job of iTunes and the iTunes store. You can't build one part of the solution without the other.
- Find the Triggers – Triggers are what gets people to take action. They're notoriously difficult to create. In consulting I say that I have no true competitors except inaction. I seriously don't view any other SharePoint consultants as a real competitor. I really only compete with the client deciding not to do the project or to do it internally.
- Build a Steep Trajectory – This is how the product improves over time. The greater the rate of improvement the greater the trajectory.
- De-Average – Realize that everyone is unique and has their own needs, desires, and hassle maps. This is customization ala The One to One Future.
The book is sprinkled with helpful, and reassuring, nuggets. For instance, Demand speaks of how great demand creators imitate (copy) in places that aren't strategic. For instance, NetFlix copying amazon's web design. It's a simple example on how something that was being done right could be copied and adapted to minimize investments in an area.
Incidentally, the book also speaks of the relentless testing that goes into refining other aspects. For instance, NetFlix's obsession with creating a mailer that worked. So on the one hand it speaks of copying the non-critical items to business and absolutely creating the right solutions where it is critical to business. This in turn reminds me of Tom Peters' (et all) book In Search of Excellence where there are numerous stories of how organizations obsessed about things that were non-obvious – for instance clean washrooms.
In some sense the obsession, or preoccupation if you prefer, with details that on the surface shouldn't matter is a part of the genius of the book – and the demand creators. There are many things that are true but also counter intuitive. For instance, go to your favorite ecommerce site and start the checkout process – you'll be more or less prevented from shopping the catalog and getting more items in your cart. Why? Because it turns out that if you have the opportunity to keep putting things in your cart you're less likely to checkout. Truly good demand creators – the book asserts – will do the research to determine where things are counter intuitive and capitalize on those places to dramatically improve their demand.
If you're struggling to sell a product, or trying to figure out why your service isn't selling like it should – or if you're even considering starting a business and are concerned with whether or not people will want to buy what you have to sell – Demand is a great book.
Categories:
Book Review, Professional
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Sunday, March 18, 2012
In the last article we talked about how users find information in your learning catalog. In this article, we'll talk about what you can do to make your learning more findable. We'll explore the underpinnings of findability in your learning catalog so that you can evaluate changes with a simple framework. In our next article we'll cover a specific technique, card sorting, as a mechanism for generating catalog structures.
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Categories:
Articles, Professional
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Sunday, March 18, 2012
"Build it and they will come" is a popular misquote from the movie Field of Dreams and sometimes attributed to Theodore Roosevelt (related to the construction of the Panama Canal) but wherever it started, it's a common belief when it comes to creating websites, businesses, and unfortunately, training. In order for students to get value from your learning materials, they must first find them. Findability precedes usability and thus learning.
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Categories:
Articles, Professional
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Friday, March 16, 2012
As a user's group leader myself, I know how difficult it can be to get giveaways for the meetings and how giveaways helps to get folks to come out that in addition to great presenters, good company, and cold pizza. The SharePoint Shepherd's officially starting a program for US-based SharePoint Users Groups to support them with products for giveaways. We'll be providing free books and DVDs for groups based on their size and meeting frequency. If you're interested in some free swag sign up at: http://eepurl.com/jMZYj Please DO share this link with your other SharePoint Users Group friends. We want to share the love as much as we can.
We're asking for your mailing address as well as details on the group so that we can mail you things. You'll want to make sure that the address you provide is where you want the goodies shipped to. We're also asking for your meeting frequency and the average number of folks that attend. We're doing that to make sure if you've got a large group that we're sending you enough goodies to keep everyone happy.
Thank you for your support of the community.
- Rob Bogue, The SharePoint Shepherd, Shepherd@SharePointShepherd.com
Categories:
Professional
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Thursday, March 15, 2012
Habla español? Sprechen Deutsch? How about business speak?
Do you know to speak the language of business to your executives?
In a previous post I talked about "4 Tips for Engaging Your Executives in SharePoint. " However, I didn't talk once about ROI, or rather, Return on Investment.
In that case, you were seeking a problem and trying to solve it so someone else would have worked up an ROI, but what happens when the business asks you for an ROI, the language of business?
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Categories:
Articles, Professional
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Saturday, March 10, 2012
I got so many folks who were asking for more details about what to do to get the nine keys to SharePoint success that I decided to create a 1 hour DVD with the nine keys and content around the details of getting to a Shared Vision, to create Business Connection, and to Create measurements. I also expanded on how to make evangelism work – without you having to feel like you have to take a shower afterwards. The DVD is available from our site for the introductory price of $99. Go over to the SharePoint Shepherd site to take a look at the details on the DVD and what it is about.
We've probably all seen presentations about how to be successful with SharePoint deployments – but very few (if any) provide the kind of step-by-step detail on how to create success like this DVD does.
Categories:
Professional
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Wednesday, March 07, 2012
We're not talking about the cost of migration tools. We're not talking about the servers that you'll have to buy or even the licensing. The true cost of changing to SharePoint is the people costs.
The costs are in the cost of the change itself. They don't change from product-to-product, but the cost of change is real. Let's take a look at what it takes to keep from being a victim of the trough of reduced productivity.
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Categories:
Articles, Professional
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Wednesday, March 07, 2012
Sometimes you stumble over a book in a way that makes you believe that there's some outside force – God or the higher power or whatever – and you decide you need to read it. Heroic Leadership: Best Practices from a 450-Year-Old Company That Changed the World is one of those for me. On my way out to SPTechCon last week I sat next to a lady who I noticed had a leadership paper she was working on. She wasn't reading a book on leadership, she was editing a paper on leadership. I can't remember this every happening in all of my years of traveling. Through our conversations I learned that she was a minister's wife in Iowa attending a seminary in Chicago. When we discussed leadership she said that the book Heroic Leadership had really influenced her thoughts on leadership – particularly that she realized that everyone leads. A book that can create a feeling of leadership inside a person is a book worth reading – so I downloaded it and started reading.
While Who Moved My Cheese? is an easy read, Heroic Leadership is a bit more deep. Chris Lowney was a Jesuit Seminarian who left to work for JP Morgan and the book is his reflections on the Jesuit company – the Society of Jesus. His perspective is historical, providing references through time of how the Jesuits had shown leadership. However, that's not a good place to start – the good place to start is "who are the Jesuits in the first place?" I had a vague idea but didn't realize that they were an outgrowth of the catholic church. Certainly they trace their roots back to 1540, so they're a 450 year old company although company had a slightly different meaning. As Lowney is fond of pointing out in the book, the company wasn't much like any company that we'd recognize today.
Fundamentally Lowney believes that the Jesuit leadership is based on four key values:
- Self-Awareness – Leadership comes from leading oneself which in turn comes from self awareness.
- Ingenuity – Being willing to live outside the box in order to reach ones goals. Said differently, they're always looking for something better than the status quo.
- Love – Concern for others and their condition both physically and spiritually.
- Heroism – Facing adversity with courage and self-sacrifice
The focus on self is relatively unique. Many leadership books focus on how to work with other people. Some books like The Seven Habits of Highly Effective People speak about principle driven leadership, however, most books are more concerned with the techniques of leadership than the principles. Strangely the Jesuits do have their own form of "how to" book. It's The Spiritual Exercises of St. Ignatius of Loyola, the founder of the Jesuit company. However, as the title suggests, it's not a book about with "how to" for other people, it's a "how to" book for yourself. It's a guide to the process of discovering yourself and your values. It's an inside-out approach to leadership.
While Lowney never directly uses the words Servant Leadership, the thought kept resonating with me as the list of accomplishments of the Jesuits – and their approach to the accomplishments were read. Servant Leadership puts the leader below the folks they are leading – supporting them in their growth. This is certainly consistent with the values of the Jesuits. In China they became involved with the creation of the Chinese calendar bureau and by supporting the creation of accurate calendars they were helping to lead the Chinese people in acceptance of their Christian ideas. They created the finest schools in Europe for their time (and for free) in order to help others become more educated (and provide a basis for potential members.) Their attitude was one of leadership through support and doing.
A key component that Lowney discusses several times throughout the book is the contemplative or reflective nature of the Jesuits. The spiritual exercises anchored them into a routine where they reflected on their condition and themselves. This was a sort of continual fine-tuning which allowed them to both shape their world view and refine their understanding of themselves and their weaknesses. Very few people have a thoughtful, intentional time to reevaluate their world and themselves personally.
One curious bit is the question of who is a leader? As I mentioned above my seat-mate heard that everyone leads through this book – and that's true whether they do it well or poorly may be up for debate but the fact that they are leading isn't. We lead when we help a friend through a personal problem – we lead them through the problem. We lead when we discourage or stop bad behaviors of our peers. We lead in lots of ways.
The Jesuits, in Lowney's opinion, were generally good at knowing which things were changeable. That is they knew that some things, like the way they dressed, were not a reflection on their core beliefs and were instead cultural norms. They differentiated between their religious faith and principles from those things that which are simply norms. This clarity between what must remain the same because they are unalterable expressions of their value system and which things were just the way things have been done before – and therefore are of little consequence if they change is very powerful. I was reflecting on the way that I add value to my clients and how the ability to pinpoint key problems is essential. Knowing which things can be changed and which cannot allows everyone to keep productive.
I was also struck by the innovation in the Jesuits finding solutions that no one had figured out before. Lowney describes this as living outside the box and certainly I'd love to figure out how to get everyone to redraw the boundaries of the boxes. For me I see people artificially draw small borders for their boxes. Not knowing what is and isn't movable causes them to unnecessarily confine themselves to a place where fewer things are possible. From my perspective, the Jesuits throughout history were able to define their boxes – their limits – with enviable accuracy. They knew how far they could go and no further. This sort of reminds me of farmers. Most folks who've never been on a farm think of the experience as quaint or backwards – or both. However, I find ingenuity on the farm. I find new uses for existing materials and solutions built upon the foundation of what was at hand. Farmers knew what the materials around them would – and would not do – and used everything at their disposal to fix the windmill, create a tool, or find a solution to a problem.
The final point I want to make about Heroic Leadership is the word magis. That word (concept) means something more or something greater. The quest to continue the journey to find that better that is yet to come. It's the core drive that caused the Jesuits to span across the globe to chart the uncharted and to do what had not been done. It's that single word that fueled the drive. So my question for you is, do you have that drive for magis?
Categories:
Book Review, Professional
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