Wrapping up the software development lifecycle and turning over the completed product to the users is the training role. The training professional is the last one in the process since they are the ones who get the mass of users to use the software that has been created. Their purpose is to help the users understand how to use the software that’s been created. (If you’ve not been following the series, you should read Cracking the Code: Breaking Down the Software Development Roles.)
What’s the Training role?
The training professional first and foremost creates the materials necessary to train users how to use software. For that reason, training professionals are often tapped to create user documentation and help files in smaller organizations.
The training professional is ideally someone who has an instructional design background and therefore understands how to create materials that are effective in helping adults learn. They are also, ideally, someone who can approach the problems that the software solves in a way which makes sense to the users. Click here to see how the Deployment role fits within the full organizational chart.
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