My first highlight in Change: Principles of Problem Formulation and Problem Resolution is “… persistence and change need to be considered together, in spite of their apparently opposite nature.” It is a fundamental truth of change that too often is left trampled on in the rush to push through as much change as possible in […]
We’ve all seen things that aren’t there. The stick that looks like a snake. Shadows that move in the darkness that look eerily like the monsters of our childhood. Sometimes, we’ve also failed to see what is clearly there. We’ve missed stop signs and warnings that can keep us out of danger. Noise: A Flaw […]
Sometimes you pick up a book because someone recommends it, and it changes the way that you view a topic – and it changes the way you view the person who recommended the book. No Time to Teach: The Essence of Patient and Family Education for Health Care Providers is one of those books. Fran […]
Sometimes, paths cross a few times before connections are made. The Leadership of Organizational Change wasn’t my first interaction with Mark Hughes. I read it because of the respect I had for a man who has spent his life trying to understand and move forward our ability to implement change. The 70% Failure Rate My […]
It truly is a puzzle. What makes some organizations stellar and others barely able to keep their doors open? How do you fit the pieces of an organization together to survive in this VUCA (volatile, uncertain, complex, and ambiguous) world? These are the questions that The Culture Puzzle: Harnessing the Forces that Drive Your Organization’s […]
An apology should be simple. Just say, “I’m sorry.” However, it’s not that simple. There are questions about why we apologize and what the other person expects when we do. An apology is often an attempt to regain or begin the process of rebuilding trust, but an apology done incorrectly can reinforce the negative predictions […]
It’s hard to address something that you don’t have a clear definition of. That’s why Edwin Schneidman wrote Definition of Suicide. He’s not the only person to tackle this definitional challenge, but he may be the person with the most experience. A Rainbow of Colors There have been numerous taxonomic approaches to suicide that often […]
I’m pleased to announce the launch of MER Immerse Online, a suite of on-demand courses designed to help you be successful in your information governance career. From foundations of change management and eDiscovery to deep dives into information management, this online education was developed by industry leaders and accredited experts. With dozens of hours of […]
For the most part, popular psychology isn’t exactly positive on your ability to really change your core personality, your default way of being. Sure, it accepts that you can learn new coping skills and occasionally better ways of responding emotionally, but for the most part, the assumption is that your core personality is set. This […]
It’s easy to get wrapped up in big data, AI, and quantitative approaches to research and forget that there’s another dimension to research that is just as important as – if not more important than – the numbers that we seem to be driven by. The Long Interview (part of the Qualitative Research Methods Series) […]