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Avoiding burnout in continuous change

We’re no longer in a world of discrete incremental changes occurring with decades of rest between them.  The pace of change is continuous and overlapping as one change leads to the next and so on.  Often, the result of this constant change is burnout.  In this session, we’ll learn what burnout is, what causes it, and what we can do to prevent it.  We can’t stop the rate of change that we face today but we can learn to adapt to it better.  The better we can adapt the less burnout we’ll experience, and the happier we’ll all be.

Building a Successful End User Adoption Campaign

We all want to have our teams be more productive inside our business applications – simply turning on an application and letting employees “figure it out” leaves many people feeling frustrated, and they will go back to using the things they know well.

Do you currently have an adoption plan, a process, and a campaign to roll out new applications and introduce new team members to what you already have? If so, is it working well? Either way, there is always room for improvement and different perspectives. Adoption campaigns should always be focused on the value that employees will get from the tools.

This workshop showcases a tried and true end-user adoption methods and a detailed dive into building an Microsoft 365 End User Adoption Campaign inside your Microsoft Teams, Microsoft Planner, and OneNote in your tenant with proven strategies for success.

Robert Bogue is an Microsoft 365 and adoption expert with a variety of expertise across IT, organizational change management, and marketing. This is a hands-on workshop where you will walk away with a campaign plan template set up in your tenant. These strategies can be applied when new Office 365 Applications or any applications are launched and for when you need to train your new hires.

Use discount code BOGUE to save $25 on registration!

Austin, TX

Investigating Augmented Reality Environmental Services Training

The environmental services team can be the unsung heroes in the fight against infection. Too many environmental services teams are cleaning 50% or less of the high-risk objects. This translates into an increased opportunity for more preventable healthcare associated infections. It is important to realize that this cleaning level is not related to the environmental service workers desire to perform well. There are many variables that make appropriate cleaning difficult. Low wages, high turnover, and English as a Second Language (ESL) make the efficient and effective training of environmental services challenging to say the least. In this session, we explore the capabilities of augmented reality to transform the training process for environmental services. We start by explaining why augmented reality done in the context of the rooms that the team is cleaning will result in better performance. From there we show the work that has been done to leverage a Microsoft HoloLens 2 to map the room, identify high-risk objects, and to guide the professional to clean all of the surface and to sequence the surfaces from cleanest to dirtiest. We’ll demonstrate the solution with both actual hardware and with demonstration videos of what the technology is capable of. Finally we will discuss the positive impact that an effectively trained environmental service’s team contributes to improving patient outcomes and satisfaction and reducing the occurrence of healthcare associated infections.

Additional information coming soon!

Austin, TX

Eradicate Burnout in Your Infection Prevention Team

The role of the infection preventionist is defined by expectations to eliminate healthcare associated infections (HAI), minimize risk, and prevent the spread of COVID-19. These expectations can feel unachievable at times, they may even lead to burnout. COVID-19 has hit pandemic proportions; at the same time burnout has become epidemic in healthcare. Research demonstrates that between 35 and 54 percent of nurses and doctors experience burnout. The personal impact of burnout is staggering; the impact to the entire healthcare system is dramatic as well. Burnout is implicated in increased HAIs, worse patient outcomes, increased staff turnover, and decreased staff engagement. Burnout is frequently considered a personal problem and staff may attempt to hide it from their colleagues. This response is understandable but does not solve the problem of burnout. Preventing and recovering from burnout is possible. The key to eradicating burnout for yourself and your team starts with an understanding of burnout and the factors that enhance and those that deplete our personal agency, or capacity to get things done. Understanding these key factors provides a foundation to build our knowledge and skills for impacting burnout. Together we will identify those factors that impact your personal agency and gain an understanding of personal expectations that can lead to burnout. Learning to align expectations and results, while developing a realistic view of our perceived results builds a resilience that rescues those in burnout and helps them to avoid it in the future. You will develop an understanding about burnout, necessary skills, and the tools necessary to eradicate burnout for yourself and those you care about.

Additional information coming soon!

Healthy Records Management of COVID-19 Health Screenings

The novel coronavirus global pandemic created the virtual and sometimes literal necessity to perform health screenings at the point of entry to a business, however, the patchwork of rules, regulations, and retention requirements have created confusion and consternation about what to do with these records.  We’ll review the guidance, rules, and challenges related to health screenings.

Additional information coming soon!

Cincinnati, OH

Doing Digital Transformation: Enabling Employees

Microsoft is delivering on the technologies and services you need for a digital transformation in your organization. However, the organization isn’t cooperating. There’s resistance at every level to the changes that will create obvious value. But that can change. In this session, you’ll learn tools and techniques to evaporate the resistance and build a band of brothers to help you unleash the potential in your organization.

Like riding a bike, once you get the hang of it, transforming behaviors can be natural. In this session, you’ll learn techniques that can act as training wheels until you don’t need them any more. WIII-FM, ethnography, hassle maps, personality types, basic motivators, and more can get you started on the ride of your life.

AIIM logo

Persuading Change for Your Information Management Project

You’ve heard that you need to create a culture of compliance to get people to use your information management project. This is precisely wrong. You need to create a culture of cooperation and participation. In this session, you’ll learn how to do it. We’ll extract the best thoughts from marketing, psychology, neurology, sociology, education, and anthropology to explain how to persuade people to implement your latest information management project and to do it without driving yourself mad.

Conflict De-escalation and Resolution Practices that Work

Conflict erupts in all our lives — both professionally and personally. Despite its frequency and regularity, few have been taught conflict de-escalation and resolution skills. Professionals can learn to address conflict by identifying the conditions that create conflict, the causes that trigger it, and the techniques for resolving conflict. Success under conditions of high stress, risk, ambiguity, and complexity require effective conflict resolution skills. While it is impossible to resolve all conflict without the collaboration of the entire team, someone must lead these efforts.

In this session, we’ll teach you the essential skills necessary to de-escalate conflict and then resolve it through instruction and exercises that we’ll all complete.

Keynote: Changing on the Yellow Brick Road After the COVID-19 Cyclone

Global pandemics have a way of throwing everyone off course.  How do you follow your yellow brick road when everything seems to have changed?  Learn how to cope with COVID-19 changes and how to implement changes in your records management and information governance programs in the new COVID-19 world.  COVID-19 has created chaos and forced change on us, but we have our own changes that we need to accomplish regardless of the COVID-19 changes.  This is how we can do it, together.

What You Don’t Know About Change That Will Hurt Your Adoption

When you’re rolling out file management and collaboration tools it’s different than plugging in a new server. You’re asking users to change the way they work and the way that they relate other people. That moves us from the realm of logic and reason to emotion and culture. In this session we’ll share the secrets of change management that no one has ever shared. Learn why 90% of heart attack victims and 67% of criminals don’t change their behavior. Learn how nostalgia was once considered a mental affliction but the loss of our common routines is painful for us – and why we need our routines to make it through our day. Discover the subtle changes and approaches that can help your users decide that the changes that you’re looking for are the changes that they want to be a part of. From farmers in Iowa to marketers on Madison Avenue in New York, we’ve learned a lot about human behavior but we rarely teach it. Learn how you can use what we know about how people behave to ensure that your project will be successful.