Indianapolis, IN

Conflict De-escalation and Resolution

November 20, 2019 @ 1:15 pm – 2:15 pm
ISDH ID Summit @ Indianapolis Marriott East
7202 E 21st St
IN 46219


While conflict is something we all must deal with, there are times when the conflict is critical. In critical conflicts, emotions run high and getting to a solution is not possible. In infectious disease control, de-escalating and resolving conflict is crucial to the safety and outcome of patients and staff alike. In this workshop, we will deliver the tools you need to first de-escalate conflict, then build understanding, and finally create solutions. You will learn why we need to address emotions first – whether they are grounded in reality or not. 

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