Indianapolis, IN

Conflict De-escalation and Resolution

When:
November 20, 2019 @ 1:15 pm – 2:15 pm
2019-11-20T13:15:00-05:00
2019-11-20T14:15:00-05:00
Where:
ISDH ID Summit @ Indianapolis Marriott East
7202 E 21st St
Indianapolis
IN 46219

Background 

While conflict is something we all must deal with, there are times when the conflict is critical. In critical conflicts, emotions run high and getting to a solution is not possible. In infectious disease control, de-escalating and resolving conflict is crucial to the safety and outcome of patients and staff alike. In this workshop, we will deliver the tools you need to first de-escalate conflict, then build understanding, and finally create solutions. You will learn why we need to address emotions first – whether they are grounded in reality or not. 

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