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CNSs encounter conflict frequently. Because of the impact of conflict in healthcare, all CNSs need training in conflict resolution and de-escalation. However, few CNSs have been trained to truly understand the components of conflict or effective methods to resolve it.
By learning to identify the conditions that create conflict, the causes that trigger it, and the techniques for resolving it, the CNS will be better prepared. Success under conditions of high stress, risk, ambiguity, and complexity require effective conflict resolution skills. While it is impossible for the CNS to resolve all conflict without the collaboration of the interdisciplinary team, it is their centrality to healthcare that places CNSs in the position where they can take the lead in these efforts.