Conflict erupts in all our lives — both professionally and personally. Despite its frequency and regularity, few have been taught conflict de-escalation and resolution skills. Professionals can learn to address conflict by identifying the conditions that create conflict, the causes that trigger it, and the techniques for resolving conflict. Success under conditions of high stress, risk, ambiguity, and complexity require effective conflict resolution skills. While it is impossible to resolve all conflict without the collaboration of the entire team, someone must lead these efforts.
In this session, we’ll teach you the essential skills necessary to de-escalate conflict and then resolve it through instruction and exercises that we’ll all complete.