De-escalate Resolving Conflict

June 12, 2019 @ 3:00 pm – 5:30 pm
APIC 2019 @ Pennsylvania Convention Center
1101 Arch St
Philadelphia, PA 19107

While conflict is something we all must deal with, there are times when the conflict is critical. In critical conflicts, emotions run high, and getting to a solution is not possible. In this workshop, we will deliver the tools you need to first de-escalate conflict, then build understanding, and, finally, create solutions. You will learn why we need to address emotions first – whether they are grounded in reality or not.

Working with emotion means acknowledging the other person’s emotional state and recognizing when your emotions begin to escalate and what you can do to remain professionally detached, even when the other person seems to be intentionally trying to get a reaction from you.

You will also learn how to identify the real causes for the conflict in the first place. You will learn – and practice – proven techniques for tearing apart conflict into its constituent components, so that you can address them one by one. Conflicts are based on a difference in perspectives or values. Examining perspectives and values exposes the real cause of the conflict. Once the real cause is exposed, you will learn to decide whether you still disagree or whether you can see the other person’s perspective.

Finally, you will create workable solutions and work together to select the right one. Most solutions offered up too quickly are win-lose solutions. You will learn how to get past this to offer up win-win solutions to even difficult situations.

Whether you are a party to the conflict, a moderator, or an observer, you will learn how to make the conflict better and more effective for driving the right outcomes rather than hurt feelings and defensive positioning.

Registration coming soon!

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