Who Moved My Button: User Satisfaction in Constant Change

April 28, 2021 @ 11:00 am – 12:00 pm
Microsoft 365 Virtual Marathon 2021

Constant change on the Microsoft 365 platform means progress, but it also means change that can be disruptive to your users and create frustration and angst with the platform. In this session, we’ll look at strategies for dealing with out of date documentation, incomplete features, and a platform that seems to be shifting under your feet. We’ll briefly discuss communication channels but move on to strategies that acknowledge you’ll never be able to completely know what is happening on the platform or how it will impact your users. Instead, we’ll focus on approaches to reduce frustration, improve satisfaction, and increase user adoption.

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