Book Review-Gamestorming: A Playbook for Innovators, Rulebreakers, and Changemakers

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How do you write a review of a dictionary? That's the question…
Sep
30
Wed
What You Don’t Know About Change That Will Hurt Your Adoption @ NACS 2020 @ Hilton Branson Convention Center
Sep 30 @ 8:30 am – 9:30 am
What You Don't Know About Change That Will Hurt Your Adoption @ NACS 2020 @ Hilton Branson Convention Center

When you’re rolling out file management and collaboration tools, it’s different than plugging in a new server. You’re asking users to change the way they work and the way they relate to other people. That moves us from the realm of logic and reason to emotion and culture. In this session, we’ll share the secrets of change management that no one has ever shared. Learn why 90% of heart attack victims and 67% of criminals don’t change their behavior. Learn how nostalgia was once considered a mental affliction, but the loss of our common routines is painful for us – and why we need our routines to make it through our day. Discover the subtle changes and approaches that can help your users decide that the changes you’re looking for are the changes they want to be a part of. From farmers in Iowa to marketers on Madison Avenue in New York, we’ve learned a lot about human behavior, but we rarely teach it. Learn how you can use what we know about how people behave to ensure that your project will be successful.

Modern Intranet Design @ NACS 2020 @ Hilton Branson Convention Center
Sep 30 @ 1:30 pm – 2:30 pm
Modern Intranet Design @ NACS 2020 @ Hilton Branson Convention Center

Microsoft has changed the way they believe you should create intranets, but should you follow? In short, yes – with caution. The old principles of communication apply, but they’ve got the Office 365 spin. In this session, you’ll learn the pluses and minuses of a modern intranet in Office 365/SharePoint 2019. We’ll explore the differences and challenges between the traditional content models in SharePoint and the new modern approach. While we’re at it, we’ll explain why mobile is an integrated part of the new modern experience and why it matters.

Oct
23
Fri
Doing Digital Transformation: Enabling Employees @ Virtual M365 Friday Cincinnati
Oct 23 @ 2:10 pm – 3:00 pm
Doing Digital Transformation: Enabling Employees @ Virtual M365 Friday Cincinnati

Microsoft is delivering on the technologies and services you need for a digital transformation in your organization. However, the organization isn’t cooperating. There’s resistance at every level to the changes that will create obvious value. But that can change. In this session, you’ll learn tools and techniques to evaporate the resistance and build a band of brothers to help you unleash the potential in your organization.

Like riding a bike, once you get the hang of it, transforming behaviors can be natural. In this session, you’ll learn techniques that can act as training wheels until you don’t need them any more. WIII-FM, ethnography, hassle maps, personality types, basic motivators, and more can get you started on the ride of your life.

Oct
27
Tue
Keynote: Changing on the Yellow Brick Road After the COVID-19 Cyclone @ ARMA InfoCon 2020
Oct 27 @ 4:10 pm – 5:10 pm
Keynote: Changing on the Yellow Brick Road After the COVID-19 Cyclone @ ARMA InfoCon 2020

Global pandemics have a way of throwing everyone off course.  How do you follow your yellow brick road when everything seems to have changed?  Learn how to cope with COVID-19 changes and how to implement changes in your records management and information governance programs in the new COVID-19 world.  COVID-19 has created chaos and forced change on us, but we have our own changes that we need to accomplish regardless of the COVID-19 changes.  This is how we can do it, together.

Nov
19
Thu
Conflict De-escalation and Resolution Practices that Work @ ARMA InfoCon 2020
Nov 19 @ 10:00 am – 11:00 am
Conflict De-escalation and Resolution Practices that Work @ ARMA InfoCon 2020

Conflict erupts in all our lives — both professionally and personally. Despite its frequency and regularity, few have been taught conflict de-escalation and resolution skills. Professionals can learn to address conflict by identifying the conditions that create conflict, the causes that trigger it, and the techniques for resolving conflict. Success under conditions of high stress, risk, ambiguity, and complexity require effective conflict resolution skills. While it is impossible to resolve all conflict without the collaboration of the entire team, someone must lead these efforts.

In this session, we’ll teach you the essential skills necessary to de-escalate conflict and then resolve it through instruction and exercises that we’ll all complete.