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Organizations of all sizes are in a period of turmoil and transition, making effective change management more important than ever. With all the conflicting advice and change models out there, it can sometimes be hard to determine what’s important and what isn’t. This webinar makes the complicated simple by giving you the six keys you need to open the doors to change. The Six Keys to Confident Change Management draws from decades of experience across numerous disciplines, from psychology and neurology to systems thinking and beyond. Whether you’re doing a process improvement or reimagining your entire organization through digital transformation, you’ll learn the keys you need to be confident and successful with any change you’re trying to accomplish.

As change managers, we’re often the ones tasked with “inflicting” change on the members of the organization.  However, how do we cope – and keep our changes going – when external changes are forced upon us?  How do we build empathy and compassion for those folks in the organization that didn’t get a voice in the change but still need to change?  In this session, we’ll explain why people resist change and what we can do to make change seem less scary for ourselves and for other.  Instead of platitudes about how you need to be hopeful, we’ll show you how to generate hope.  Instead of insisting that you develop grit, we’ll tell you practical ways you can keep going even when it’s hard.

We’re no longer in a world of discrete, incremental changes occurring with decades of rest between them. The pace of change is continuous and overlapping as one change leads to the next and so on. Often, the result of this constant change is burnout. In this session, we’ll learn what burnout is, what causes it, and what we can do to prevent it. We can’t stop the rate of change that we face today, but we can learn to adapt to it better. The better we can adapt, the less burnout we’ll experience, and the happier we’ll all be.

Change is about trying to get individuals to change their behavior.  In this session, we’ll pull from neuroscience and marketing to explain how you can get people to change their behaviors.  We’ll address ways that individuals influence one another, and we’ll explain the hidden mechanisms that drive everyone.  We’ll share classic research which distort the length of lines, factors that can cause people to harm others, and ways that we’ve motivated.  We’ll build on the foundations of morality and land in a quirky world where we feel obligated to uphold our identities.

The role of the infection preventionist is defined by expectations to eliminate healthcare associated infections (HAI), minimize risk, and prevent the spread of COVID-19. These expectations can feel unachievable at times, they may even lead to burnout. COVID-19 has hit pandemic proportions; at the same time burnout has become epidemic in healthcare. Research demonstrates that between 35 and 54 percent of nurses and doctors experience burnout. The personal impact of burnout is staggering; the impact to the entire healthcare system is dramatic as well. Burnout is implicated in increased HAIs, worse patient outcomes, increased staff turnover, and decreased staff engagement. Burnout is frequently considered a personal problem and staff may attempt to hide it from their colleagues. This response is understandable but does not solve the problem of burnout. Preventing and recovering from burnout is possible. The key to eradicating burnout for yourself and your team starts with an understanding of burnout and the factors that enhance and those that deplete our personal agency, or capacity to get things done. Understanding these key factors provides a foundation to build our knowledge and skills for impacting burnout. Together we will identify those factors that impact your personal agency and gain an understanding of personal expectations that can lead to burnout. Learning to align expectations and results, while developing a realistic view of our perceived results builds a resilience that rescues those in burnout and helps them to avoid it in the future. You will develop an understanding about burnout, necessary skills, and the tools necessary to eradicate burnout for yourself and those you care about.

The environmental services team can be the unsung heroes in the fight against infection. Too many environmental services teams are cleaning 50% or less of the high-risk objects. This translates into an increased opportunity for more preventable healthcare associated infections. It is important to realize that this cleaning level is not related to the environmental service workers desire to perform well. There are many variables that make appropriate cleaning difficult. Low wages, high turnover, and English as a Second Language (ESL) make the efficient and effective training of environmental services challenging to say the least. In this session, we explore the capabilities of augmented reality to transform the training process for environmental services. We start by explaining why augmented reality done in the context of the rooms that the team is cleaning will result in better performance. From there we show the work that has been done to leverage a Microsoft HoloLens 2 to map the room, identify high-risk objects, and to guide the professional to clean all of the surface and to sequence the surfaces from cleanest to dirtiest. We’ll demonstrate the solution with both actual hardware and with demonstration videos of what the technology is capable of. Finally we will discuss the positive impact that an effectively trained environmental service’s team contributes to improving patient outcomes and satisfaction and reducing the occurrence of healthcare associated infections.