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We’re no longer in a world of discrete, incremental changes occurring with decades of rest between them. The pace of change is continuous and overlapping  as one change leads to the next and so on. Often, the result of this constant change is burnout. In this session, we’ll learn what burnout is, what causes it, and what we can do to prevent it. We can’t stop the rate of change that we face today, but we can learn to adapt to it better. The better we can adapt, the less burnout we’ll experience, and the happier we’ll all be.

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Change is about trying to get individuals to change their behavior. In this session, we’ll pull from neuroscience and marketing to explain how you can get people to change their behaviors. We’ll address ways that individuals influence one another, and we’ll explain the hidden mechanisms that drive everyone. We’ll share classic research which distorts the length of lines, factors that can cause people to harm others, and ways that we’re motivated. We’ll build on the foundations of morality and land in a quirky world where we feel obligated to uphold our identities.

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The novel coronavirus global pandemic created the virtual and sometimes literal necessity to perform health screenings at the point of entry to a business, however, the patchwork of rules, regulations, and retention requirements have created confusion and consternation about what to do with these records.  We’ll review the guidance, rules, and challenges related to health screenings.

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Rarely are an organizations’ information management, records management, and information governance needs seen as urgent or essential.  Too often sponsors are distracted by the problem of the moment while failing to realize that they can save time, money, and sleepless nights by getting better control and value from the information that they already have.  Learn how to change the game and get sponsors to come to you to help them remove friction, improve agility, and create opportunities for the organization.

Additional information coming soon!

The role of the infection preventionist is defined by expectations to eliminate healthcare associated infections (HAI), minimize risk, and prevent the spread of COVID-19. These expectations can feel unachievable at times, they may even lead to burnout. COVID-19 has hit pandemic proportions; at the same time burnout has become epidemic in healthcare. Research demonstrates that between 35 and 54 percent of nurses and doctors experience burnout. The personal impact of burnout is staggering; the impact to the entire healthcare system is dramatic as well. Burnout is implicated in increased HAIs, worse patient outcomes, increased staff turnover, and decreased staff engagement. Burnout is frequently considered a personal problem and staff may attempt to hide it from their colleagues. This response is understandable but does not solve the problem of burnout. Preventing and recovering from burnout is possible. The key to eradicating burnout for yourself and your team starts with an understanding of burnout and the factors that enhance and those that deplete our personal agency, or capacity to get things done. Understanding these key factors provides a foundation to build our knowledge and skills for impacting burnout. Together we will identify those factors that impact your personal agency and gain an understanding of personal expectations that can lead to burnout. Learning to align expectations and results, while developing a realistic view of our perceived results builds a resilience that rescues those in burnout and helps them to avoid it in the future. You will develop an understanding about burnout, necessary skills, and the tools necessary to eradicate burnout for yourself and those you care about.

The environmental services team can be the unsung heroes in the fight against infection. Too many environmental services teams are cleaning 50% or less of the high-risk objects. This translates into an increased opportunity for more preventable healthcare associated infections. It is important to realize that this cleaning level is not related to the environmental service workers desire to perform well. There are many variables that make appropriate cleaning difficult. Low wages, high turnover, and English as a Second Language (ESL) make the efficient and effective training of environmental services challenging to say the least. In this session, we explore the capabilities of augmented reality to transform the training process for environmental services. We start by explaining why augmented reality done in the context of the rooms that the team is cleaning will result in better performance. From there we show the work that has been done to leverage a Microsoft HoloLens 2 to map the room, identify high-risk objects, and to guide the professional to clean all of the surface and to sequence the surfaces from cleanest to dirtiest. We’ll demonstrate the solution with both actual hardware and with demonstration videos of what the technology is capable of. Finally we will discuss the positive impact that an effectively trained environmental service’s team contributes to improving patient outcomes and satisfaction and reducing the occurrence of healthcare associated infections.

There are many models for change to choose from, but how do you find the model that best fits the change that you and your organization need? During this webinar we’ll review the most common change models while describing where they work best and where they struggle. We’ll explore the line between waterfall-type change projects and agile change projects—and those projects that may be called agile-fall that are somewhere in the middle. You’ll leave with a basic understanding of multiple models and a framework for choosing a model that works best for you and your organization.

Conflict erupts in all our lives — both professionally and personally. Despite its frequency and regularity, few have been taught conflict de-escalation and resolution skills. Professionals can learn to address conflict by identifying the conditions that create conflict, the causes that trigger it, and the techniques for resolving conflict. Success under conditions of high stress, risk, ambiguity, and complexity require effective conflict resolution skills. While it is impossible to resolve all conflict without the collaboration of the entire team, someone must lead these efforts.

In this session, we’ll teach you the essential skills necessary to de-escalate conflict and then resolve it through instruction and exercises that we’ll all complete.