Confident Change Management
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Course Content
Lessons
Status
2
Defining the Change
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Changing Attitudes
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The Process – Part 1
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Exercise 1: Envisioning – Assessment – Introduction
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Exercise 1: Envisioning – Assessment – Activity 1: SWOT Analysis
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Exercise 1: Envisioning – Assessment – Activity 1: SWOT Analysis Review
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Exercise 1: Envisioning – Assessment – Activity 2: PESTLE Analysis
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Exercise 1: Envisioning – Assessment – Activity 2: PESTLE Analysis Review
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Exercise 1: Envisioning – Assessment – Summary
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The Process – Part 2
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Exercise 2: Envisioning – Generation – Introduction
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Exercise 2: Envisioning – Generation – Activity 1: Risk Mitigation
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Exercise 2: Envisioning – Generation – Activity 1: Risk Mitigation – Review
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Exercise 2: Envisioning – Generation – Activity 2: Barriers to Opportunity
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Exercise 2: Envisioning – Generation – Activity 2: Barriers to Opportunity – Review
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Exercise 2: Envisioning – Generation – Activity 3: Situation-Response
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Exercise 2: Envisioning – Generation – Activity 3: Situation-Response – Review
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Exercise 2: Envisioning – Generation – Activity 4: Choose Your Ending
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Exercise 2: Envisioning – Generation – Activity 4: Choose Your Ending – Review
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Exercise 2: Envisioning – Generation – Summary
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The Process – Part 3
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Exercise 3: Envisioning – Prioritization – Introduction
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Exercise 3: Envisioning – Prioritization – Activity 1: Return on Investment
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Exercise 3: Envisioning – Prioritization – Activity 1: Return on Investment – Review
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Exercise 3: Envisioning – Prioritization – Activity 2: Scale, Scope, Risk, and Time to Live
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Exercise 3: Envisioning – Prioritization – Activity 2: Scale, Scope, Risk, and Time to Live – Review
- Changing Attitudes
- The Process – Part 1
- Exercise 1: Envisioning – Assessment – Introduction
- Exercise 1: Envisioning – Assessment – Activity 1: SWOT Analysis
- Exercise 1: Envisioning – Assessment – Activity 1: SWOT Analysis Review
- Exercise 1: Envisioning – Assessment – Activity 2: PESTLE Analysis
- Exercise 1: Envisioning – Assessment – Activity 2: PESTLE Analysis Review
- Exercise 1: Envisioning – Assessment – Summary
- The Process – Part 2
- Exercise 2: Envisioning – Generation – Introduction
- Exercise 2: Envisioning – Generation – Activity 1: Risk Mitigation
- Exercise 2: Envisioning – Generation – Activity 1: Risk Mitigation – Review
- Exercise 2: Envisioning – Generation – Activity 2: Barriers to Opportunity
- Exercise 2: Envisioning – Generation – Activity 2: Barriers to Opportunity – Review
- Exercise 2: Envisioning – Generation – Activity 3: Situation-Response
- Exercise 2: Envisioning – Generation – Activity 3: Situation-Response – Review
- Exercise 2: Envisioning – Generation – Activity 4: Choose Your Ending
- Exercise 2: Envisioning – Generation – Activity 4: Choose Your Ending – Review
- Exercise 2: Envisioning – Generation – Summary
- The Process – Part 3
- Exercise 3: Envisioning – Prioritization – Introduction
- Exercise 3: Envisioning – Prioritization – Activity 1: Return on Investment
- Exercise 3: Envisioning – Prioritization – Activity 1: Return on Investment – Review
- Exercise 3: Envisioning – Prioritization – Activity 2: Scale, Scope, Risk, and Time to Live
- Exercise 3: Envisioning – Prioritization – Activity 2: Scale, Scope, Risk, and Time to Live – Review
3
Project and Program Management
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Size and Iterations
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Exercise 1: Waterfall or Iterative
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Exercise 1: Waterfall or Iterative – Review
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Exercise 1: Waterfall or Iterative – Summary
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Requirements Gathering – Part 1
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Exercise 2: Words and Meaning
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Exercise 2: Words and Meaning – Review
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Exercise 2: Words and Meaning – Summary
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Requirements Gathering – Part 2
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Personas and Other Tools – Part 1
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Exercise 3: Personas
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Exercise 3: Personas – Review
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Exercise 3: Personas – Summary
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Personas and Other Tools – Part 2
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Visuals
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Exercise 4: Selecting Visualizations
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Exercise 4: Selecting Visualizations – Review
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Exercise 4: Selecting Visualizations – Summary
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Project Controls
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Project and Program Management Review
- Size and Iterations
- Exercise 1: Waterfall or Iterative
- Exercise 1: Waterfall or Iterative – Review
- Exercise 1: Waterfall or Iterative – Summary
- Requirements Gathering – Part 1
- Exercise 2: Words and Meaning
- Exercise 2: Words and Meaning – Review
- Exercise 2: Words and Meaning – Summary
- Requirements Gathering – Part 2
- Personas and Other Tools – Part 1
- Exercise 3: Personas
- Exercise 3: Personas – Review
- Exercise 3: Personas – Summary
- Personas and Other Tools – Part 2
- Visuals
- Exercise 4: Selecting Visualizations
- Exercise 4: Selecting Visualizations – Review
- Exercise 4: Selecting Visualizations – Summary
- Project Controls
- Project and Program Management Review
4
Motivating Adoption
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Differences
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Motivation
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Exercise 1: Identifying Basic Motivators
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Exercise 1: Identifying Basic Motivators – Review
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Exercise 1: Identifying Basic Motivators – Summary
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Barriers – Part 1
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Exercise 2: Discovering Hidden Barriers
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Exercise 2: Discovering Hidden Barriers – Review
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Exercise 2: Discovering Hidden Barriers – Summary
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Barriers – Part 2
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Trust – Part 1
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Exercise 3: Building Trust – Introduction
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Exercise 3: Building Trust – Activity 1: Evaluating Trust
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Exercise 3: Building Trust – Activity 1: Evaluating Trust – Review
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Exercise 3: Building Trust – Activity 2: Trust Anxiety
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Exercise 3: Building Trust – Activity 2: Trust Anxiety – Review
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Exercise 3: Building Trust – Activity 3: Increasing Trust
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Exercise 3: Building Trust – Activity 3: Increasing Trust – Review
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Exercise 3: Building Trust – Activity 4: Tiny Commitments
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Exercise 3: Building Trust – Activity 4: Tiny Commitments – Review
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Exercise 3: Building Trust – Summary
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Trust – Part 2
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Change
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Purpose
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Learning
- Differences
- Motivation
- Exercise 1: Identifying Basic Motivators
- Exercise 1: Identifying Basic Motivators – Review
- Exercise 1: Identifying Basic Motivators – Summary
- Barriers – Part 1
- Exercise 2: Discovering Hidden Barriers
- Exercise 2: Discovering Hidden Barriers – Review
- Exercise 2: Discovering Hidden Barriers – Summary
- Barriers – Part 2
- Trust – Part 1
- Exercise 3: Building Trust – Introduction
- Exercise 3: Building Trust – Activity 1: Evaluating Trust
- Exercise 3: Building Trust – Activity 1: Evaluating Trust – Review
- Exercise 3: Building Trust – Activity 2: Trust Anxiety
- Exercise 3: Building Trust – Activity 2: Trust Anxiety – Review
- Exercise 3: Building Trust – Activity 3: Increasing Trust
- Exercise 3: Building Trust – Activity 3: Increasing Trust – Review
- Exercise 3: Building Trust – Activity 4: Tiny Commitments
- Exercise 3: Building Trust – Activity 4: Tiny Commitments – Review
- Exercise 3: Building Trust – Summary
- Trust – Part 2
- Change
- Purpose
- Learning
5
Communication Strategy
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Fundamentals
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Plan
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Channels – Part 1
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Exercise 1: Channels and Responsiveness – Introduction
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Exercise 1: Channels and Responsiveness – Activity 1: Identifying Channels
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Exercise 1: Channels and Responsiveness – Activity 1: Identifying Channels – Review
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Exercise 1: Channels and Responsiveness – Activity 2: Responsiveness Policy
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Exercise 1: Channels and Responsiveness – Activity 2: Responsiveness Policy – Review
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Exercise 1: Channels and Responsiveness – Activity 3: Signaling
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Exercise 1: Channels and Responsiveness – Activity 3: Signaling – Review
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Exercise 1: Channels and Responsiveness – Activity 4: Exceptions
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Exercise 1: Channels and Responsiveness – Activity 4: Exceptions – Review
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Exercise 1: Channels and Responsiveness – Summary
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Channels – Part 2
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Exercise 2: Channel Decision Tree – Introduction
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Exercise 2: Channel Decision Tree – Activity 1: Selection Criteria
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Exercise 2: Channel Decision Tree – Activity 1: Selection Criteria – Review
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Exercise 2: Channel Decision Tree – Activity 2: Rank-Ordering
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Exercise 2: Channel Decision Tree – Activity 2: Rank-Ordering – Review
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Exercise 2: Channel Decision Tree – Activity 3: Flow Chart
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Exercise 2: Channel Decision Tree – Activity 3: Flow Chart – Review
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Exercise 2: Channel Decision Tree – Activity 4: Validating Channels
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Exercise 2: Channel Decision Tree – Activity 4: Validating Channels – Review
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Exercise 2: Channel Decision Tree – Summary
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Channels – Part 3
- Fundamentals
- Plan
- Channels – Part 1
- Exercise 1: Channels and Responsiveness – Introduction
- Exercise 1: Channels and Responsiveness – Activity 1: Identifying Channels
- Exercise 1: Channels and Responsiveness – Activity 1: Identifying Channels – Review
- Exercise 1: Channels and Responsiveness – Activity 2: Responsiveness Policy
- Exercise 1: Channels and Responsiveness – Activity 2: Responsiveness Policy – Review
- Exercise 1: Channels and Responsiveness – Activity 3: Signaling
- Exercise 1: Channels and Responsiveness – Activity 3: Signaling – Review
- Exercise 1: Channels and Responsiveness – Activity 4: Exceptions
- Exercise 1: Channels and Responsiveness – Activity 4: Exceptions – Review
- Exercise 1: Channels and Responsiveness – Summary
- Channels – Part 2
- Exercise 2: Channel Decision Tree – Introduction
- Exercise 2: Channel Decision Tree – Activity 1: Selection Criteria
- Exercise 2: Channel Decision Tree – Activity 1: Selection Criteria – Review
- Exercise 2: Channel Decision Tree – Activity 2: Rank-Ordering
- Exercise 2: Channel Decision Tree – Activity 2: Rank-Ordering – Review
- Exercise 2: Channel Decision Tree – Activity 3: Flow Chart
- Exercise 2: Channel Decision Tree – Activity 3: Flow Chart – Review
- Exercise 2: Channel Decision Tree – Activity 4: Validating Channels
- Exercise 2: Channel Decision Tree – Activity 4: Validating Channels – Review
- Exercise 2: Channel Decision Tree – Summary
- Channels – Part 3
6
Communication Skills
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The Basics
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Exercise 1: Feeling Safe
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Exercise 1: Feeling Safe – Review
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Exercise 1: Feeling Safe – Summary
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The Story – Part 1
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Exercise 2: Writing Your Story
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Exercise 2: Writing Your Story – Review
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Exercise 2: Writing Your Story – Summary
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The Story – Part 2
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Skills – Part 1
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Exercise 3: Writing the Announcement – Introduction
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Exercise 3: Writing the Announcement – Activity 1: Inverted Pyramid
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Exercise 3: Writing the Announcement – Activity 1: Inverted Pyramid – Review
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Exercise 3: Writing the Announcement – Activity 2: Evoking Emotion
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Exercise 3: Writing the Announcement – Activity 2: Evoking Emotion – Review
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Exercise 3: Writing the Announcement – Activity 3: Tantalizing Teaser
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Exercise 3: Writing the Announcement – Activity 3: Tantalizing Teaser – Review
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Exercise 3: Writing the Announcement – Summary
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Skills – Part 2
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Exercise 4: Sketching the Tips Series – Introduction
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Exercise 4: Sketching the Tips Series – Activity 1: Identifying Tips
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Exercise 4: Sketching the Tips Series – Activity 1: Identifying Tips – Review
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Exercise 4: Sketching the Tips Series – Activity 2: Teasers
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Exercise 4: Sketching the Tips Series – Activity 2: Teasers – Review
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Exercise 4: Sketching the Tips Series – Activity 3: Emotions
- The Basics
- Exercise 1: Feeling Safe
- Exercise 1: Feeling Safe – Review
- Exercise 1: Feeling Safe – Summary
- The Story – Part 1
- Exercise 2: Writing Your Story
- Exercise 2: Writing Your Story – Review
- Exercise 2: Writing Your Story – Summary
- The Story – Part 2
- Skills – Part 1
- Exercise 3: Writing the Announcement – Introduction
- Exercise 3: Writing the Announcement – Activity 1: Inverted Pyramid
- Exercise 3: Writing the Announcement – Activity 1: Inverted Pyramid – Review
- Exercise 3: Writing the Announcement – Activity 2: Evoking Emotion
- Exercise 3: Writing the Announcement – Activity 2: Evoking Emotion – Review
- Exercise 3: Writing the Announcement – Activity 3: Tantalizing Teaser
- Exercise 3: Writing the Announcement – Activity 3: Tantalizing Teaser – Review
- Exercise 3: Writing the Announcement – Summary
- Skills – Part 2
- Exercise 4: Sketching the Tips Series – Introduction
- Exercise 4: Sketching the Tips Series – Activity 1: Identifying Tips
- Exercise 4: Sketching the Tips Series – Activity 1: Identifying Tips – Review
- Exercise 4: Sketching the Tips Series – Activity 2: Teasers
- Exercise 4: Sketching the Tips Series – Activity 2: Teasers – Review
- Exercise 4: Sketching the Tips Series – Activity 3: Emotions
7
Stakeholder Management
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Building the Team – Part 1
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Exercise 1: Identifying Stakeholder Salience – Introduction
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Exercise 1: Identifying Stakeholder Salience – Activity 1: Stakeholder Groups
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Exercise 1: Identifying Stakeholder Salience – Activity 1: Stakeholder Groups – Review
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Exercise 1: Identifying Stakeholder Salience – Activity 2: Individual Stakeholders
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Exercise 1: Identifying Stakeholder Salience – Activity 2: Individual Stakeholders – Review
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Exercise 1: Identifying Stakeholder Salience – Summary
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Building the Team – Part 2
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Building Community
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Conflict – Part 1
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Exercise 2: Anger is Disappointment Directed – Introduction
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Exercise 2: Anger is Disappointment Directed – Activity 1: Anger as Disappointment
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Exercise 2: Anger is Disappointment Directed – Activity 1: Anger as Disappointment – Review
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Exercise 2: Anger is Disappointment Directed – Activity 2: Expectation Judgement
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Exercise 2: Anger is Disappointment Directed – Activity 2: Expectation Judgement – Review
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Exercise 2: Anger is Disappointment Directed – Summary
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Conflict – Part 2
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Exercise 3: The Ladder of Inference
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Exercise 3: The Ladder of Inference – Review
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Exercise 3: The Ladder of Inference – Summary
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Buy-in
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Exercise 4: Delivering What They Really Want – Introduction
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Exercise 4: Delivering What They Really Want – Activity 1: Stakeholder Motivators
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Exercise 4: Delivering What They Really Want – Activity 1: Stakeholder Motivators – Review
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Exercise 4: Delivering What They Really Want – Activity 2: Means and Ends
- Building the Team – Part 1
- Exercise 1: Identifying Stakeholder Salience – Introduction
- Exercise 1: Identifying Stakeholder Salience – Activity 1: Stakeholder Groups
- Exercise 1: Identifying Stakeholder Salience – Activity 1: Stakeholder Groups – Review
- Exercise 1: Identifying Stakeholder Salience – Activity 2: Individual Stakeholders
- Exercise 1: Identifying Stakeholder Salience – Activity 2: Individual Stakeholders – Review
- Exercise 1: Identifying Stakeholder Salience – Summary
- Building the Team – Part 2
- Building Community
- Conflict – Part 1
- Exercise 2: Anger is Disappointment Directed – Introduction
- Exercise 2: Anger is Disappointment Directed – Activity 1: Anger as Disappointment
- Exercise 2: Anger is Disappointment Directed – Activity 1: Anger as Disappointment – Review
- Exercise 2: Anger is Disappointment Directed – Activity 2: Expectation Judgement
- Exercise 2: Anger is Disappointment Directed – Activity 2: Expectation Judgement – Review
- Exercise 2: Anger is Disappointment Directed – Summary
- Conflict – Part 2
- Exercise 3: The Ladder of Inference
- Exercise 3: The Ladder of Inference – Review
- Exercise 3: The Ladder of Inference – Summary
- Buy-in
- Exercise 4: Delivering What They Really Want – Introduction
- Exercise 4: Delivering What They Really Want – Activity 1: Stakeholder Motivators
- Exercise 4: Delivering What They Really Want – Activity 1: Stakeholder Motivators – Review
- Exercise 4: Delivering What They Really Want – Activity 2: Means and Ends
8
Organizational Change and Digital Transformation
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Culture – Part 1
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Exercise 1: Evaluating Change Readiness – Introduction
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Exercise 1: Evaluating Change Readiness – Activity 1: General Trust
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Exercise 1: Evaluating Change Readiness – Activity 1: General Trust – Review
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Exercise 1: Evaluating Change Readiness – Activity 2: General Anger
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Exercise 1: Evaluating Change Readiness – Activity 2: General Anger – Review
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Exercise 1: Evaluating Change Readiness – Activity 3: Tolerance to Ambiguity
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Exercise 1: Evaluating Change Readiness – Activity 3: Tolerance to Ambiguity – Review
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Exercise 1: Evaluating Change Readiness – Activity 4: Resistance to Change
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Exercise 1: Evaluating Change Readiness – Activity 4: Resistance to Change – Review
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Exercise 1: Evaluating Change Readiness – Activity 5: Acceptance of Change
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Exercise 1: Evaluating Change Readiness – Activity 5: Acceptance of Change – Review
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Exercise 1: Evaluating Change Readiness – Activity 6: Employee Engagement
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Exercise 1: Evaluating Change Readiness – Activity 6: Employee Engagement – Review
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Exercise 1: Evaluating Change Readiness – Activity 7: Change Cynicism
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Exercise 1: Evaluating Change Readiness – Activity 7: Change Cynicism – Review
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Exercise 1: Evaluating Change Readiness – Activity 8: Overall Change Readiness
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Exercise 1: Evaluating Change Readiness – Activity 8: Overall Change Readiness – Review
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Exercise 1: Evaluating Change Readiness – Summary
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Culture – Part 2
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Systems Thinking
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Safety – Part 1
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Exercise 2: Building Organizational Safety – Introduction
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Exercise 2: Building Organizational Safety – Activity 1: Establishing Standards and Ideals
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Exercise 2: Building Organizational Safety – Activity 1: Establishing Standards and Ideals – Review
- Culture – Part 1
- Exercise 1: Evaluating Change Readiness – Introduction
- Exercise 1: Evaluating Change Readiness – Activity 1: General Trust
- Exercise 1: Evaluating Change Readiness – Activity 1: General Trust – Review
- Exercise 1: Evaluating Change Readiness – Activity 2: General Anger
- Exercise 1: Evaluating Change Readiness – Activity 2: General Anger – Review
- Exercise 1: Evaluating Change Readiness – Activity 3: Tolerance to Ambiguity
- Exercise 1: Evaluating Change Readiness – Activity 3: Tolerance to Ambiguity – Review
- Exercise 1: Evaluating Change Readiness – Activity 4: Resistance to Change
- Exercise 1: Evaluating Change Readiness – Activity 4: Resistance to Change – Review
- Exercise 1: Evaluating Change Readiness – Activity 5: Acceptance of Change
- Exercise 1: Evaluating Change Readiness – Activity 5: Acceptance of Change – Review
- Exercise 1: Evaluating Change Readiness – Activity 6: Employee Engagement
- Exercise 1: Evaluating Change Readiness – Activity 6: Employee Engagement – Review
- Exercise 1: Evaluating Change Readiness – Activity 7: Change Cynicism
- Exercise 1: Evaluating Change Readiness – Activity 7: Change Cynicism – Review
- Exercise 1: Evaluating Change Readiness – Activity 8: Overall Change Readiness
- Exercise 1: Evaluating Change Readiness – Activity 8: Overall Change Readiness – Review
- Exercise 1: Evaluating Change Readiness – Summary
- Culture – Part 2
- Systems Thinking
- Safety – Part 1
- Exercise 2: Building Organizational Safety – Introduction
- Exercise 2: Building Organizational Safety – Activity 1: Establishing Standards and Ideals
- Exercise 2: Building Organizational Safety – Activity 1: Establishing Standards and Ideals – Review
QuizzesStatus
