Confident Change Management

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Course Content

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Introduction 2 Topics

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Lesson Content

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About the Course

Understanding the Lessons, Exercises, and Activities

Defining the Change 39 Topics

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Changing Attitudes

The Process – Part 1

Exercise 1: Envisioning – Assessment – Introduction

Exercise 1: Envisioning – Assessment – Activity 1: SWOT Analysis

Exercise 1: Envisioning – Assessment – Activity 1: SWOT Analysis Review

Exercise 1: Envisioning – Assessment – Activity 2: PESTLE Analysis

Exercise 1: Envisioning – Assessment – Activity 2: PESTLE Analysis Review

Exercise 1: Envisioning – Assessment – Summary

The Process – Part 2

Exercise 2: Envisioning – Generation – Introduction

Exercise 2: Envisioning – Generation – Activity 1: Risk Mitigation

Exercise 2: Envisioning – Generation – Activity 1: Risk Mitigation – Review

Exercise 2: Envisioning – Generation – Activity 2: Barriers to Opportunity

Exercise 2: Envisioning – Generation – Activity 2: Barriers to Opportunity – Review

Exercise 2: Envisioning – Generation – Activity 3: Situation-Response

Exercise 2: Envisioning – Generation – Activity 3: Situation-Response – Review

Exercise 2: Envisioning – Generation – Activity 4: Choose Your Ending

Exercise 2: Envisioning – Generation – Activity 4: Choose Your Ending – Review

Exercise 2: Envisioning – Generation – Summary

The Process – Part 3

Exercise 3: Envisioning – Prioritization – Introduction

Exercise 3: Envisioning – Prioritization – Activity 1: Return on Investment

Exercise 3: Envisioning – Prioritization – Activity 1: Return on Investment – Review

Exercise 3: Envisioning – Prioritization – Activity 2: Scale, Scope, Risk, and Time to Live

Exercise 3: Envisioning – Prioritization – Activity 2: Scale, Scope, Risk, and Time to Live – Review

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Project and Program Management 20 Topics

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Size and Iterations

Exercise 1: Waterfall or Iterative

Exercise 1: Waterfall or Iterative – Review

Exercise 1: Waterfall or Iterative – Summary

Requirements Gathering – Part 1

Exercise 2: Words and Meaning

Exercise 2: Words and Meaning – Review

Exercise 2: Words and Meaning – Summary

Requirements Gathering – Part 2

Personas and Other Tools – Part 1

Exercise 3: Personas

Exercise 3: Personas – Review

Exercise 3: Personas – Summary

Personas and Other Tools – Part 2

Exercise 4: Selecting Visualizations

Exercise 4: Selecting Visualizations – Review

Exercise 4: Selecting Visualizations – Summary

Project Controls

Project and Program Management Review

Motivating Adoption 38 Topics

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Exercise 1: Identifying Basic Motivators

Exercise 1: Identifying Basic Motivators – Review

Exercise 1: Identifying Basic Motivators – Summary

Barriers – Part 1

Exercise 2: Discovering Hidden Barriers

Exercise 2: Discovering Hidden Barriers – Review

Exercise 2: Discovering Hidden Barriers – Summary

Barriers – Part 2

Trust – Part 1

Exercise 3: Building Trust – Introduction

Exercise 3: Building Trust – Activity 1: Evaluating Trust

Exercise 3: Building Trust – Activity 1: Evaluating Trust – Review

Exercise 3: Building Trust – Activity 2: Trust Anxiety

Exercise 3: Building Trust – Activity 2: Trust Anxiety – Review

Exercise 3: Building Trust – Activity 3: Increasing Trust

Exercise 3: Building Trust – Activity 3: Increasing Trust – Review

Exercise 3: Building Trust – Activity 4: Tiny Commitments

Exercise 3: Building Trust – Activity 4: Tiny Commitments – Review

Exercise 3: Building Trust – Summary

Trust – Part 2

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Communication Strategy 52 Topics

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Channels – Part 1

Exercise 1: Channels and Responsiveness – Introduction

Exercise 1: Channels and Responsiveness – Activity 1: Identifying Channels

Exercise 1: Channels and Responsiveness – Activity 1: Identifying Channels – Review

Exercise 1: Channels and Responsiveness – Activity 2: Responsiveness Policy

Exercise 1: Channels and Responsiveness – Activity 2: Responsiveness Policy – Review

Exercise 1: Channels and Responsiveness – Activity 3: Signaling

Exercise 1: Channels and Responsiveness – Activity 3: Signaling – Review

Exercise 1: Channels and Responsiveness – Activity 4: Exceptions

Exercise 1: Channels and Responsiveness – Activity 4: Exceptions – Review

Exercise 1: Channels and Responsiveness – Summary

Channels – Part 2

Exercise 2: Channel Decision Tree – Introduction

Exercise 2: Channel Decision Tree – Activity 1: Selection Criteria

Exercise 2: Channel Decision Tree – Activity 1: Selection Criteria – Review

Exercise 2: Channel Decision Tree – Activity 2: Rank-Ordering

Exercise 2: Channel Decision Tree – Activity 2: Rank-Ordering – Review

Exercise 2: Channel Decision Tree – Activity 3: Flow Chart

Exercise 2: Channel Decision Tree – Activity 3: Flow Chart – Review

Exercise 2: Channel Decision Tree – Activity 4: Validating Channels

Exercise 2: Channel Decision Tree – Activity 4: Validating Channels – Review

Exercise 2: Channel Decision Tree – Summary

Channels – Part 3

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Communication Skills 30 Topics

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Exercise 1: Feeling Safe

Exercise 1: Feeling Safe – Review

Exercise 1: Feeling Safe – Summary

The Story – Part 1

Exercise 2: Writing Your Story

Exercise 2: Writing Your Story – Review

Exercise 2: Writing Your Story – Summary

The Story – Part 2

Skills – Part 1

Exercise 3: Writing the Announcement – Introduction

Exercise 3: Writing the Announcement – Activity 1: Inverted Pyramid

Exercise 3: Writing the Announcement – Activity 1: Inverted Pyramid – Review

Exercise 3: Writing the Announcement – Activity 2: Evoking Emotion

Exercise 3: Writing the Announcement – Activity 2: Evoking Emotion – Review

Exercise 3: Writing the Announcement – Activity 3: Tantalizing Teaser

Exercise 3: Writing the Announcement – Activity 3: Tantalizing Teaser – Review

Exercise 3: Writing the Announcement – Summary

Skills – Part 2

Exercise 4: Sketching the Tips Series – Introduction

Exercise 4: Sketching the Tips Series – Activity 1: Identifying Tips

Exercise 4: Sketching the Tips Series – Activity 1: Identifying Tips – Review

Exercise 4: Sketching the Tips Series – Activity 2: Teasers

Exercise 4: Sketching the Tips Series – Activity 2: Teasers – Review

Exercise 4: Sketching the Tips Series – Activity 3: Emotions

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Stakeholder Management 31 Topics

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Building the Team – Part 1

Exercise 1: Identifying Stakeholder Salience – Introduction

Exercise 1: Identifying Stakeholder Salience – Activity 1: Stakeholder Groups

Exercise 1: Identifying Stakeholder Salience – Activity 1: Stakeholder Groups – Review

Exercise 1: Identifying Stakeholder Salience – Activity 2: Individual Stakeholders

Exercise 1: Identifying Stakeholder Salience – Activity 2: Individual Stakeholders – Review

Exercise 1: Identifying Stakeholder Salience – Summary

Building the Team – Part 2

Building Community

Conflict – Part 1

Exercise 2: Anger is Disappointment Directed – Introduction

Exercise 2: Anger is Disappointment Directed – Activity 1: Anger as Disappointment

Exercise 2: Anger is Disappointment Directed – Activity 1: Anger as Disappointment – Review

Exercise 2: Anger is Disappointment Directed – Activity 2: Expectation Judgement

Exercise 2: Anger is Disappointment Directed – Activity 2: Expectation Judgement – Review

Exercise 2: Anger is Disappointment Directed – Summary

Conflict – Part 2

Exercise 3: The Ladder of Inference

Exercise 3: The Ladder of Inference – Review

Exercise 3: The Ladder of Inference – Summary

Exercise 4: Delivering What They Really Want – Introduction

Exercise 4: Delivering What They Really Want – Activity 1: Stakeholder Motivators

Exercise 4: Delivering What They Really Want – Activity 1: Stakeholder Motivators – Review

Exercise 4: Delivering What They Really Want – Activity 2: Means and Ends

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Organizational Change and Digital Transformation 50 Topics

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Culture – Part 1

Exercise 1: Evaluating Change Readiness – Introduction

Exercise 1: Evaluating Change Readiness – Activity 1: General Trust

Exercise 1: Evaluating Change Readiness – Activity 1: General Trust – Review

Exercise 1: Evaluating Change Readiness – Activity 2: General Anger

Exercise 1: Evaluating Change Readiness – Activity 2: General Anger – Review

Exercise 1: Evaluating Change Readiness – Activity 3: Tolerance to Ambiguity

Exercise 1: Evaluating Change Readiness – Activity 3: Tolerance to Ambiguity – Review

Exercise 1: Evaluating Change Readiness – Activity 4: Resistance to Change

Exercise 1: Evaluating Change Readiness – Activity 4: Resistance to Change – Review

Exercise 1: Evaluating Change Readiness – Activity 5: Acceptance of Change

Exercise 1: Evaluating Change Readiness – Activity 5: Acceptance of Change – Review

Exercise 1: Evaluating Change Readiness – Activity 6: Employee Engagement

Exercise 1: Evaluating Change Readiness – Activity 6: Employee Engagement – Review

Exercise 1: Evaluating Change Readiness – Activity 7: Change Cynicism

Exercise 1: Evaluating Change Readiness – Activity 7: Change Cynicism – Review

Exercise 1: Evaluating Change Readiness – Activity 8: Overall Change Readiness

Exercise 1: Evaluating Change Readiness – Activity 8: Overall Change Readiness – Review

Exercise 1: Evaluating Change Readiness – Summary

Culture – Part 2

Systems Thinking

Safety – Part 1

Exercise 2: Building Organizational Safety – Introduction

Exercise 2: Building Organizational Safety – Activity 1: Establishing Standards and Ideals

Exercise 2: Building Organizational Safety – Activity 1: Establishing Standards and Ideals – Review

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Change Management Assessment