Confident Change Management
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Course Content
Lessons
Status
2
Defining the Change
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Changing Attitudes
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The Process - Part 1
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Exercise 1: Envisioning - Assessment - Introduction
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Exercise 1: Envisioning - Assessment - Activity 1: SWOT Analysis
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Exercise 1: Envisioning - Assessment - Activity 1: SWOT Analysis Review
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Exercise 1: Envisioning - Assessment - Activity 2: PESTLE Analysis
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Exercise 1: Envisioning - Assessment - Activity 2: PESTLE Analysis Review
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Exercise 1: Envisioning - Assessment - Summary
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The Process - Part 2
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Exercise 2: Envisioning - Generation - Introduction
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Exercise 2: Envisioning - Generation - Activity 1: Risk Mitigation
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Exercise 2: Envisioning - Generation - Activity 1: Risk Mitigation - Review
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Exercise 2: Envisioning - Generation - Activity 2: Barriers to Opportunity
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Exercise 2: Envisioning - Generation - Activity 2: Barriers to Opportunity - Review
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Exercise 2: Envisioning - Generation - Activity 3: Situation-Response
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Exercise 2: Envisioning - Generation - Activity 3: Situation-Response - Review
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Exercise 2: Envisioning - Generation - Activity 4: Choose Your Ending
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Exercise 2: Envisioning - Generation - Activity 4: Choose Your Ending - Review
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Exercise 2: Envisioning - Generation - Summary
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The Process - Part 3
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Exercise 3: Envisioning - Prioritization - Introduction
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Exercise 3: Envisioning - Prioritization - Activity 1: Return on Investment
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Exercise 3: Envisioning - Prioritization - Activity 1: Return on Investment - Review
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Exercise 3: Envisioning - Prioritization - Activity 2: Scale, Scope, Risk, and Time to Live
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Exercise 3: Envisioning - Prioritization - Activity 2: Scale, Scope, Risk, and Time to Live - Review
- Changing Attitudes
- The Process - Part 1
- Exercise 1: Envisioning - Assessment - Introduction
- Exercise 1: Envisioning - Assessment - Activity 1: SWOT Analysis
- Exercise 1: Envisioning - Assessment - Activity 1: SWOT Analysis Review
- Exercise 1: Envisioning - Assessment - Activity 2: PESTLE Analysis
- Exercise 1: Envisioning - Assessment - Activity 2: PESTLE Analysis Review
- Exercise 1: Envisioning - Assessment - Summary
- The Process - Part 2
- Exercise 2: Envisioning - Generation - Introduction
- Exercise 2: Envisioning - Generation - Activity 1: Risk Mitigation
- Exercise 2: Envisioning - Generation - Activity 1: Risk Mitigation - Review
- Exercise 2: Envisioning - Generation - Activity 2: Barriers to Opportunity
- Exercise 2: Envisioning - Generation - Activity 2: Barriers to Opportunity - Review
- Exercise 2: Envisioning - Generation - Activity 3: Situation-Response
- Exercise 2: Envisioning - Generation - Activity 3: Situation-Response - Review
- Exercise 2: Envisioning - Generation - Activity 4: Choose Your Ending
- Exercise 2: Envisioning - Generation - Activity 4: Choose Your Ending - Review
- Exercise 2: Envisioning - Generation - Summary
- The Process - Part 3
- Exercise 3: Envisioning - Prioritization - Introduction
- Exercise 3: Envisioning - Prioritization - Activity 1: Return on Investment
- Exercise 3: Envisioning - Prioritization - Activity 1: Return on Investment - Review
- Exercise 3: Envisioning - Prioritization - Activity 2: Scale, Scope, Risk, and Time to Live
- Exercise 3: Envisioning - Prioritization - Activity 2: Scale, Scope, Risk, and Time to Live - Review
3
Project and Program Management
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Size and Iterations
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Exercise 1: Waterfall or Iterative
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Exercise 1: Waterfall or Iterative - Review
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Exercise 1: Waterfall or Iterative - Summary
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Requirements Gathering - Part 1
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Exercise 2: Words and Meaning
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Exercise 2: Words and Meaning - Review
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Exercise 2: Words and Meaning - Summary
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Requirements Gathering - Part 2
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Personas and Other Tools - Part 1
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Exercise 3: Personas
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Exercise 3: Personas - Review
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Exercise 3: Personas - Summary
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Personas and Other Tools - Part 2
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Visuals
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Exercise 4: Selecting Visualizations
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Exercise 4: Selecting Visualizations - Review
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Exercise 4: Selecting Visualizations - Summary
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Project Controls
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Project and Program Management Review
- Size and Iterations
- Exercise 1: Waterfall or Iterative
- Exercise 1: Waterfall or Iterative - Review
- Exercise 1: Waterfall or Iterative - Summary
- Requirements Gathering - Part 1
- Exercise 2: Words and Meaning
- Exercise 2: Words and Meaning - Review
- Exercise 2: Words and Meaning - Summary
- Requirements Gathering - Part 2
- Personas and Other Tools - Part 1
- Exercise 3: Personas
- Exercise 3: Personas - Review
- Exercise 3: Personas - Summary
- Personas and Other Tools - Part 2
- Visuals
- Exercise 4: Selecting Visualizations
- Exercise 4: Selecting Visualizations - Review
- Exercise 4: Selecting Visualizations - Summary
- Project Controls
- Project and Program Management Review
4
Motivating Adoption
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Differences
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Motivation
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Exercise 1: Identifying Basic Motivators
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Exercise 1: Identifying Basic Motivators - Review
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Exercise 1: Identifying Basic Motivators - Summary
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Barriers - Part 1
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Exercise 2: Discovering Hidden Barriers
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Exercise 2: Discovering Hidden Barriers - Review
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Exercise 2: Discovering Hidden Barriers - Summary
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Barriers - Part 2
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Trust - Part 1
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Exercise 3: Building Trust - Introduction
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Exercise 3: Building Trust - Activity 1: Evaluating Trust
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Exercise 3: Building Trust - Activity 1: Evaluating Trust - Review
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Exercise 3: Building Trust - Activity 2: Trust Anxiety
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Exercise 3: Building Trust - Activity 2: Trust Anxiety - Review
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Exercise 3: Building Trust - Activity 3: Increasing Trust
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Exercise 3: Building Trust - Activity 3: Increasing Trust - Review
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Exercise 3: Building Trust - Activity 4: Tiny Commitments
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Exercise 3: Building Trust - Activity 4: Tiny Commitments - Review
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Exercise 3: Building Trust - Summary
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Trust - Part 2
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Change
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Purpose
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Learning
- Differences
- Motivation
- Exercise 1: Identifying Basic Motivators
- Exercise 1: Identifying Basic Motivators - Review
- Exercise 1: Identifying Basic Motivators - Summary
- Barriers - Part 1
- Exercise 2: Discovering Hidden Barriers
- Exercise 2: Discovering Hidden Barriers - Review
- Exercise 2: Discovering Hidden Barriers - Summary
- Barriers - Part 2
- Trust - Part 1
- Exercise 3: Building Trust - Introduction
- Exercise 3: Building Trust - Activity 1: Evaluating Trust
- Exercise 3: Building Trust - Activity 1: Evaluating Trust - Review
- Exercise 3: Building Trust - Activity 2: Trust Anxiety
- Exercise 3: Building Trust - Activity 2: Trust Anxiety - Review
- Exercise 3: Building Trust - Activity 3: Increasing Trust
- Exercise 3: Building Trust - Activity 3: Increasing Trust - Review
- Exercise 3: Building Trust - Activity 4: Tiny Commitments
- Exercise 3: Building Trust - Activity 4: Tiny Commitments - Review
- Exercise 3: Building Trust - Summary
- Trust - Part 2
- Change
- Purpose
- Learning
5
Communication Strategy
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Fundamentals
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Plan
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Channels - Part 1
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Exercise 1: Channels and Responsiveness - Introduction
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Exercise 1: Channels and Responsiveness - Activity 1: Identifying Channels
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Exercise 1: Channels and Responsiveness - Activity 1: Identifying Channels - Review
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Exercise 1: Channels and Responsiveness - Activity 2: Responsiveness Policy
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Exercise 1: Channels and Responsiveness - Activity 2: Responsiveness Policy - Review
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Exercise 1: Channels and Responsiveness - Activity 3: Signaling
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Exercise 1: Channels and Responsiveness - Activity 3: Signaling - Review
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Exercise 1: Channels and Responsiveness - Activity 4: Exceptions
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Exercise 1: Channels and Responsiveness - Activity 4: Exceptions - Review
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Exercise 1: Channels and Responsiveness - Summary
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Channels - Part 2
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Exercise 2: Channel Decision Tree - Introduction
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Exercise 2: Channel Decision Tree - Activity 1: Selection Criteria
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Exercise 2: Channel Decision Tree - Activity 1: Selection Criteria - Review
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Exercise 2: Channel Decision Tree - Activity 2: Rank-Ordering
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Exercise 2: Channel Decision Tree - Activity 2: Rank-Ordering - Review
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Exercise 2: Channel Decision Tree - Activity 3: Flow Chart
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Exercise 2: Channel Decision Tree - Activity 3: Flow Chart - Review
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Exercise 2: Channel Decision Tree - Activity 4: Validating Channels
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Exercise 2: Channel Decision Tree - Activity 4: Validating Channels - Review
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Exercise 2: Channel Decision Tree - Summary
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Channels - Part 3
- Fundamentals
- Plan
- Channels - Part 1
- Exercise 1: Channels and Responsiveness - Introduction
- Exercise 1: Channels and Responsiveness - Activity 1: Identifying Channels
- Exercise 1: Channels and Responsiveness - Activity 1: Identifying Channels - Review
- Exercise 1: Channels and Responsiveness - Activity 2: Responsiveness Policy
- Exercise 1: Channels and Responsiveness - Activity 2: Responsiveness Policy - Review
- Exercise 1: Channels and Responsiveness - Activity 3: Signaling
- Exercise 1: Channels and Responsiveness - Activity 3: Signaling - Review
- Exercise 1: Channels and Responsiveness - Activity 4: Exceptions
- Exercise 1: Channels and Responsiveness - Activity 4: Exceptions - Review
- Exercise 1: Channels and Responsiveness - Summary
- Channels - Part 2
- Exercise 2: Channel Decision Tree - Introduction
- Exercise 2: Channel Decision Tree - Activity 1: Selection Criteria
- Exercise 2: Channel Decision Tree - Activity 1: Selection Criteria - Review
- Exercise 2: Channel Decision Tree - Activity 2: Rank-Ordering
- Exercise 2: Channel Decision Tree - Activity 2: Rank-Ordering - Review
- Exercise 2: Channel Decision Tree - Activity 3: Flow Chart
- Exercise 2: Channel Decision Tree - Activity 3: Flow Chart - Review
- Exercise 2: Channel Decision Tree - Activity 4: Validating Channels
- Exercise 2: Channel Decision Tree - Activity 4: Validating Channels - Review
- Exercise 2: Channel Decision Tree - Summary
- Channels - Part 3
6
Communication Skills
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The Basics
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Exercise 1: Feeling Safe
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Exercise 1: Feeling Safe - Review
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Exercise 1: Feeling Safe - Summary
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The Story - Part 1
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Exercise 2: Writing Your Story
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Exercise 2: Writing Your Story - Review
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Exercise 2: Writing Your Story - Summary
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The Story - Part 2
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Skills - Part 1
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Exercise 3: Writing the Announcement - Introduction
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Exercise 3: Writing the Announcement - Activity 1: Inverted Pyramid
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Exercise 3: Writing the Announcement - Activity 1: Inverted Pyramid - Review
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Exercise 3: Writing the Announcement - Activity 2: Evoking Emotion
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Exercise 3: Writing the Announcement - Activity 2: Evoking Emotion - Review
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Exercise 3: Writing the Announcement - Activity 3: Tantalizing Teaser
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Exercise 3: Writing the Announcement - Activity 3: Tantalizing Teaser - Review
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Exercise 3: Writing the Announcement - Summary
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Skills - Part 2
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Exercise 4: Sketching the Tips Series - Introduction
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Exercise 4: Sketching the Tips Series - Activity 1: Identifying Tips
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Exercise 4: Sketching the Tips Series - Activity 1: Identifying Tips - Review
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Exercise 4: Sketching the Tips Series - Activity 2: Teasers
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Exercise 4: Sketching the Tips Series - Activity 2: Teasers - Review
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Exercise 4: Sketching the Tips Series - Activity 3: Emotions
- The Basics
- Exercise 1: Feeling Safe
- Exercise 1: Feeling Safe - Review
- Exercise 1: Feeling Safe - Summary
- The Story - Part 1
- Exercise 2: Writing Your Story
- Exercise 2: Writing Your Story - Review
- Exercise 2: Writing Your Story - Summary
- The Story - Part 2
- Skills - Part 1
- Exercise 3: Writing the Announcement - Introduction
- Exercise 3: Writing the Announcement - Activity 1: Inverted Pyramid
- Exercise 3: Writing the Announcement - Activity 1: Inverted Pyramid - Review
- Exercise 3: Writing the Announcement - Activity 2: Evoking Emotion
- Exercise 3: Writing the Announcement - Activity 2: Evoking Emotion - Review
- Exercise 3: Writing the Announcement - Activity 3: Tantalizing Teaser
- Exercise 3: Writing the Announcement - Activity 3: Tantalizing Teaser - Review
- Exercise 3: Writing the Announcement - Summary
- Skills - Part 2
- Exercise 4: Sketching the Tips Series - Introduction
- Exercise 4: Sketching the Tips Series - Activity 1: Identifying Tips
- Exercise 4: Sketching the Tips Series - Activity 1: Identifying Tips - Review
- Exercise 4: Sketching the Tips Series - Activity 2: Teasers
- Exercise 4: Sketching the Tips Series - Activity 2: Teasers - Review
- Exercise 4: Sketching the Tips Series - Activity 3: Emotions
7
Stakeholder Management
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Building the Team - Part 1
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Exercise 1: Identifying Stakeholder Salience - Introduction
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Exercise 1: Identifying Stakeholder Salience - Activity 1: Stakeholder Groups
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Exercise 1: Identifying Stakeholder Salience - Activity 1: Stakeholder Groups - Review
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Exercise 1: Identifying Stakeholder Salience - Activity 2: Individual Stakeholders
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Exercise 1: Identifying Stakeholder Salience - Activity 2: Individual Stakeholders - Review
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Exercise 1: Identifying Stakeholder Salience - Summary
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Building the Team - Part 2
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Building Community
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Conflict - Part 1
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Exercise 2: Anger is Disappointment Directed - Introduction
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Exercise 2: Anger is Disappointment Directed - Activity 1: Anger as Disappointment
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Exercise 2: Anger is Disappointment Directed - Activity 1: Anger as Disappointment - Review
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Exercise 2: Anger is Disappointment Directed - Activity 2: Expectation Judgement
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Exercise 2: Anger is Disappointment Directed - Activity 2: Expectation Judgement - Review
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Exercise 2: Anger is Disappointment Directed - Summary
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Conflict - Part 2
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Exercise 3: The Ladder of Inference
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Exercise 3: The Ladder of Inference - Review
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Exercise 3: The Ladder of Inference - Summary
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Buy-in
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Exercise 4: Delivering What They Really Want - Introduction
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Exercise 4: Delivering What They Really Want - Activity 1: Stakeholder Motivators
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Exercise 4: Delivering What They Really Want - Activity 1: Stakeholder Motivators - Review
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Exercise 4: Delivering What They Really Want - Activity 2: Means and Ends
- Building the Team - Part 1
- Exercise 1: Identifying Stakeholder Salience - Introduction
- Exercise 1: Identifying Stakeholder Salience - Activity 1: Stakeholder Groups
- Exercise 1: Identifying Stakeholder Salience - Activity 1: Stakeholder Groups - Review
- Exercise 1: Identifying Stakeholder Salience - Activity 2: Individual Stakeholders
- Exercise 1: Identifying Stakeholder Salience - Activity 2: Individual Stakeholders - Review
- Exercise 1: Identifying Stakeholder Salience - Summary
- Building the Team - Part 2
- Building Community
- Conflict - Part 1
- Exercise 2: Anger is Disappointment Directed - Introduction
- Exercise 2: Anger is Disappointment Directed - Activity 1: Anger as Disappointment
- Exercise 2: Anger is Disappointment Directed - Activity 1: Anger as Disappointment - Review
- Exercise 2: Anger is Disappointment Directed - Activity 2: Expectation Judgement
- Exercise 2: Anger is Disappointment Directed - Activity 2: Expectation Judgement - Review
- Exercise 2: Anger is Disappointment Directed - Summary
- Conflict - Part 2
- Exercise 3: The Ladder of Inference
- Exercise 3: The Ladder of Inference - Review
- Exercise 3: The Ladder of Inference - Summary
- Buy-in
- Exercise 4: Delivering What They Really Want - Introduction
- Exercise 4: Delivering What They Really Want - Activity 1: Stakeholder Motivators
- Exercise 4: Delivering What They Really Want - Activity 1: Stakeholder Motivators - Review
- Exercise 4: Delivering What They Really Want - Activity 2: Means and Ends
8
Organizational Change and Digital Transformation
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Culture - Part 1
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Exercise 1: Evaluating Change Readiness - Introduction
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Exercise 1: Evaluating Change Readiness - Activity 1: General Trust
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Exercise 1: Evaluating Change Readiness - Activity 1: General Trust - Review
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Exercise 1: Evaluating Change Readiness - Activity 2: General Anger
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Exercise 1: Evaluating Change Readiness - Activity 2: General Anger - Review
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Exercise 1: Evaluating Change Readiness - Activity 3: Tolerance to Ambiguity
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Exercise 1: Evaluating Change Readiness - Activity 3: Tolerance to Ambiguity - Review
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Exercise 1: Evaluating Change Readiness - Activity 4: Resistance to Change
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Exercise 1: Evaluating Change Readiness - Activity 4: Resistance to Change - Review
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Exercise 1: Evaluating Change Readiness - Activity 5: Acceptance of Change
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Exercise 1: Evaluating Change Readiness - Activity 5: Acceptance of Change - Review
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Exercise 1: Evaluating Change Readiness - Activity 6: Employee Engagement
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Exercise 1: Evaluating Change Readiness - Activity 6: Employee Engagement - Review
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Exercise 1: Evaluating Change Readiness - Activity 7: Change Cynicism
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Exercise 1: Evaluating Change Readiness - Activity 7: Change Cynicism - Review
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Exercise 1: Evaluating Change Readiness - Activity 8: Overall Change Readiness
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Exercise 1: Evaluating Change Readiness - Activity 8: Overall Change Readiness - Review
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Exercise 1: Evaluating Change Readiness - Summary
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Culture - Part 2
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Systems Thinking
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Safety - Part 1
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Exercise 2: Building Organizational Safety - Introduction
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Exercise 2: Building Organizational Safety - Activity 1: Establishing Standards and Ideals
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Exercise 2: Building Organizational Safety - Activity 1: Establishing Standards and Ideals - Review
- Culture - Part 1
- Exercise 1: Evaluating Change Readiness - Introduction
- Exercise 1: Evaluating Change Readiness - Activity 1: General Trust
- Exercise 1: Evaluating Change Readiness - Activity 1: General Trust - Review
- Exercise 1: Evaluating Change Readiness - Activity 2: General Anger
- Exercise 1: Evaluating Change Readiness - Activity 2: General Anger - Review
- Exercise 1: Evaluating Change Readiness - Activity 3: Tolerance to Ambiguity
- Exercise 1: Evaluating Change Readiness - Activity 3: Tolerance to Ambiguity - Review
- Exercise 1: Evaluating Change Readiness - Activity 4: Resistance to Change
- Exercise 1: Evaluating Change Readiness - Activity 4: Resistance to Change - Review
- Exercise 1: Evaluating Change Readiness - Activity 5: Acceptance of Change
- Exercise 1: Evaluating Change Readiness - Activity 5: Acceptance of Change - Review
- Exercise 1: Evaluating Change Readiness - Activity 6: Employee Engagement
- Exercise 1: Evaluating Change Readiness - Activity 6: Employee Engagement - Review
- Exercise 1: Evaluating Change Readiness - Activity 7: Change Cynicism
- Exercise 1: Evaluating Change Readiness - Activity 7: Change Cynicism - Review
- Exercise 1: Evaluating Change Readiness - Activity 8: Overall Change Readiness
- Exercise 1: Evaluating Change Readiness - Activity 8: Overall Change Readiness - Review
- Exercise 1: Evaluating Change Readiness - Summary
- Culture - Part 2
- Systems Thinking
- Safety - Part 1
- Exercise 2: Building Organizational Safety - Introduction
- Exercise 2: Building Organizational Safety - Activity 1: Establishing Standards and Ideals
- Exercise 2: Building Organizational Safety - Activity 1: Establishing Standards and Ideals - Review
QuizzesStatus
