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March 14, 2009

Social Media for an Organization that has Email as Last Name, First Name

I recently got an email message from someone mentioning that their organization is heavily focused on enabling social media for their organization. The irony was that the name in the email came up as Last Name, First Name (Smith, Robert). Social media is about making connections with other people. With a handful of exceptions I don’t call people by their last names. (I have only one or two people that call me by my last name.) I find it interesting that organizations do so much to make it difficult for people to build relationships and yet are considering non-trivial investments in social computing. My recommendation if you want people to start to communicate more fluidly with one another. Make their email name friendly name [space] last name. By friendly name I mean Bob — not Robert or whatever name people know the person as.

Governance Plan or Process?

I’ve been having a few conversations lately about Governance and how organizations can get it. At the SharePoint Best Practices Conference in San Diego, Joel Oleson asked me whether I used the sample governance plans available from Microsoft’s web site. I said no, a bit too abruptly. I said that I use the “Paint Cards” that he put together leveraging some content I had created and content from others as well. Fundamentally, I explained, I’m more interested in the governance process — the process of making the decisions — than I am in the results.

I was speaking with Rob Wilson via email and some of his comments brought to mind an older article I wrote back in 2005 for TechRepublic titled “Creating artifacts — what you don’t know” The gist of the article is that artifacts (documents) are good for helping folks to focus but you shouldn’t spend too much time focused on their creation and that the process of creating them is sometimes more important than the document itself.

I really firmly believe that your governance documents should be as short as possible (but no shorter) — and that the decisions are the important part of the process, not necessarily a fancy document.

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