Throughout the training development process, the goal is the development and implementation of a course that facilitates learning. Since that process is built on humans, we know that it can never be perfect. It’s the role of the quality control coordinator to shepherd the course through the process and ensure the highest practical levels of quality.
What Is a Quality Control Coordinator?
During the development of the course materials, the quality control coordinator ensures that proper reviews are happening to maintain the accuracy of the materials, and they work with the authors to ensure that their message is as easy as possible for students to learn.
This role is challenging because, unlike manufacturing, where there’s a predictable failure model, it’s possible for authors to be strong in one area of the content and weak in another area. That means they must be vigilant against the possibility that there will be weaknesses in the course.